TouchBase®
Professional Services

For business leaders responsible for professional services, your teams must be super-quick to create and respond competitive customer proposals and then back it up with amazing swiftness to plan and flawlessly execute customer projects. Your success must be built one customer at a time.

Professional Services
Key Challenges

Here are the key challenges faced on programs and projects undertaken by the Professional Services industry.

  • Excel-based cost estimation and manual proposal creation.
  • Manual resource allocation process leading to sub-optimal resource utilization.
  • No real-time visibility into planned and actual project profitability.
  • Excel-based revenue recognition process.
  • High DSO leading to poor cashflows and financial loss.
  • Project Financials, Resources and Delivery not integrated.

Professional Services
Industry Life Cycle

Review the high-level life cycle of Professional Services.

  • Opportunity & Proposal Management
  • Preliminary Scope and Estimates
  • Deal Margins & Proposal Preparation
  • Contract/ SoW/ PO/ WO Management

  • Setup Revenue & Cost Plan
  • Resource Requests & Allocation
  • Set Up WBS & Milestones
  • Create Quality Plan & Risk Registers
  • Define Governance and Communication Plan
  • Project Approvals

  • Task Assignments & Execution
  • Deliverables Completion
  • Technical, Quality & Compliance Reviews
  • Timesheets/Expenses Booking
  • Actual Costs & Revenue Recognition
  • Billing & Financials Tracking
  • Tracking Change Requests

  • Technical & Financial Closure
  • Customer Signoff & CSAT
  • Lessons Learned & Update Knowledge Base
  • Resource Release & Resume Updates
  • Project Archival

TouchBase® Solution for
Professional Services Industry

CRM Apps
CRM Apps

Salesforce

Microsoft Dynamics

Others

TouchBase
  • Opportunity & Proposal Management

  • Project Management

  • Project Financials

  • Resource Management

  • Collaboration

ERP/
HRMS
ERP/HRMS
  • SAP
  • Oracle
  • QuickBooks
  • Tally
  • HRMS
  • Others
Opportunity & Proposal Management
  • Tracking Opportunities
  • Digital Margin Calculator
  • Proposal Digitization
  • Feasibility Studies
  • Customer SoW/PO Management
  • Integration with CRM
Project Management
  • WBS Ganttcharts & Delivery Milestones
  • Agile Project Management
  • Risk Management
  • Digital Project Charter & PMP
  • Program & Portfolio Management
  • Meeting Minutes Digitization
Project Financials
  • Project P&L
  • Billing Milestones
  • Actual Costs & Revenue Recognition
  • Project Billing
  • Integration with ERP/Accounting Systems
Resource Management
  • Resource Profiles
  • Resource Skills & Competencies
  • Resource Allocation & Workbench
  • Resource Utilization, Efficiency, & Productivity
Content Management
  • Document Management
  • Document Digitalization
  • Content Library
  • Distributed Vaults
Quality & Compliance Management
  • Quality Metrics
  • Technical Reviews & Checklists
  • Defect Management
  • Rework
Timesheet & Leave Management
  • Timesheet Filling & Approvals
  • Integrated Leave Management
Collaboration
  • Social for Projects
  • Customer Portal
  • Mobile App
  • Workflow Management
  • Analytics & Reports
  • Access Controls
  • Alerts/ Notifications/ Escalations

TouchBase® Benefits for Professional Services Industry

Professional Services Case Studies