Customer Support Management

Customer Support Management

TouchBase-Customer Support is a software for managing customer support tickets.

TouchBase Customer Support Management provides help desk for internal as well as external customers using a ticket management. The tickets can be raised and then processed using workflows. Response and resolution SLA's can be set either at the enterprise level or based on customer or contract. An RCA (root cause analysis) mechanism is integrated to provide learning and corrective actions.

TouchBase-Customer Support Features

TouchBase-Customer Support Salient Features