TouchBase-Customer Satisfaction Survey Salient Features
The survey form can be configured with required fields. It can have various parameters that customer will rate.
The CSAT process can be executed through a configurable workflow. The workflow can have different stages.
TouchBase CSAT allows project managers to send project specific CSAT surveys via email to customers. They can respond using HTML based forms accessed using a link in the email.
Root cause analysis (RCA) of the customer comments and ratings can be done to ensure quality improvement on different parameters in the future.
Automatic CSAT Generation
Different reports and dashboards can be configured to get real-time progress and other information. These dashboards are graphical and have the ability to drill-down.
You need software solutions with capabilities, features, and functionalities that are holistic, cover every type of project and every aspect of project management.
