|
1 |
Enquiry
Management Process |
The enquiry
process right from the stage at which sales engineer receives
the enquiry till the time it gets completely processed including
the review, proposal, negotiation, win/loss, PO, transfer to
execution team etc.
|
|
2 |
Bid Management
Process |
This is similar
to enquiry process but used more in EPC sector. Here the bid is
received by the business development manager. The bid document
is reviewed for initial feasibility. The document is further
circulated to different heads like electrical, mechanical for
time/effort estimation. A consolidated proposal is being
prepared followed by clarifications, negotiation, results etc. |
|
3 |
Customer Support
Process |
This process
allows you to manage your post delivery customer support. When a
complaint is received, the customer support engineer logs it
into the system. The system can also be configured that customer
directly can log the complaint into the system. After the
complaint has been reviewed to validate its correctness, origin,
scope, priority etc, the complaint is forwarded to support
engineer for fixing the issue and subsequently the customer is
informed as soon as the problem is fixed. It is also possible to
ensure the agreed upon SLA’s are compliant within the support
system. |
|
4 |
ERP Request
process |
Customers having
deployed the SAP or Oracle ERP system expect its users of
different functions to send request in pre defined excel sheet
through email. The recipient after taking the due approval then
executes the request and import the attached excel data in the
SAP system through custom program already written. This entire
process can be automated using the ERP request process. For
instance, the creation of project code in SAP system or updating
the no of man power in a production line to update the costs
etc. |
|
5 |
Equipment
Calibration Process |
Customers
engaged in pharmaceutical manufacturing industry needs to
maintain their equipments in terms of their calibration etc and
certain compliances. With TouchBase process, you can manage the
complete assets and then track each equipment to next
calibration date. |
|
6 |
Patent
Management Process |
This helps
customer managing its entire patent management process right
from the application preparation, getting the priority data,
tracking each application throughout its lifecycle. |
|
7 |
Idea Management
Process |
This manages &
encourages innovation. With this process, user can capture any
idea and send it to innovation officer. After its review of
viability, value and alignment with the company vision, the idea
is sent to innovation board to take appropriate action.
Initiator of the idea is kept informed of the progress and
transparency and speed with which the idea gets processed
encourages employee to make innovation a habit. |
|
8 |
Line Quality
Process |
In any
automotive production line, its common practice to do quality
checks and report the any anomaly at any station. TouchBase
automates that process where such quality checks are captured in
the process, any anomaly is reported to the respective manager
via SMS and then appropriate corrective action is taken and the
process gets completed. |
|
9 |
Drawing Approval
Process |
In any
engineering industry, several drawings need to be approved. Each
drawing follows a well defined process from the drawing engineer
to manager to cross functional approval etc.
|